Privacy Policy

Last updated: 1 September 2026

Pro Supreme Clean ("we", "us", "our") is committed to protecting and respecting your privacy. This policy explains how we collect, use and protect your personal data when you visit our website, request a quote, or use our services, in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Pro Supreme Clean is a window cleaning and exterior cleaning business operating in Newbury, Thatcham, Reading, West Berkshire and the surrounding areas.

Business address: [Your business address]
Email: scott@prosupremeclean.co.uk
Phone: 07423 127814
ICO registration number (if applicable):

For the purposes of data protection law, Pro Supreme Clean is the "data controller" of the personal data described in this policy.

2. What Personal Data We Collect

We only collect the personal data we need in order to provide our services and respond to enquiries. This may include:

• Name
• Address and postcode
• Phone number
• Email address
• Details of the property or job you're enquiring about (e.g. number of bedrooms, access notes, photographs you choose to send us for a quote)
• Records of your communications with us (e.g. WhatsApp messages, emails, call notes)
• Payment and billing information, where relevant to providing our service

We do not knowingly collect any special category data (such as health information) unless you provide it to us voluntarily, for example to let us know about an access requirement.

3. How We Collect Your Data

We collect personal data when you:

• Submit a quote request through our website (including the Quick Quote calculator)
• Contact us by WhatsApp, phone, email or our contact form
• Become a customer and we arrange or carry out cleaning work for you
• Interact with our social media pages

4. Why We Collect and Use Your Data

We use your personal data to:

• Provide you with a quote for our services
• Arrange, schedule and carry out cleaning work
• Communicate with you about your booking, including reminders and rescheduling
• Take payment for services provided
• Respond to enquiries, questions or complaints
• Meet our legal and accounting obligations
• Improve our website and services

We do not use your personal data for automated decision-making or profiling.

5. Our Lawful Basis for Using Your Data

Under UK GDPR, we rely on the following lawful bases to process your personal data:

• Contract — where processing is necessary to provide a quote or carry out cleaning services you've requested.
• Legitimate interests — for example, to respond to enquiries, maintain business records, and keep our customer rounds organised, where this doesn't override your rights and interests.
• Legal obligation — for example, keeping financial records for tax purposes.
• Consent — where we ask for your permission directly, such as adding you to a mailing list (you can withdraw this at any time).

6. Sharing Your Data with Third Parties

We do not sell your personal data. We may use it in essential tools and may share limited personal data with trusted third parties who help us run our business, such as:

• Website hosting provider (BPweb)
• Payment processing provider
• Accounting/bookkeeping software
• Email or SMS communication tools
• WhatsApp (Meta), where you choose to contact us via WhatsApp — please see WhatsApp's own privacy policy for how they handle message data

These providers only process your data on our instructions and are required to keep it secure. We may also share personal data if required to do so by law, or to protect our rights, property or safety, or that of our customers.

7. How Long We Keep Your Data

We keep personal data only for as long as necessary for the purposes it was collected for, including to satisfy any legal, accounting or reporting requirements. As a general guide:

• Enquiry/quote data that doesn't turn into a booking: up to 12 months
• Customer and job records: up to 6 years, in line with standard UK financial record-keeping requirements
• Marketing consent records: until you withdraw consent

8. Your Rights

Under UK data protection law, you have the right to:

• Ask us what personal data we hold about you, and request a copy (right of access)
• Ask us to correct inaccurate or incomplete data (right to rectification)
• Ask us to delete your data in certain circumstances (right to erasure)
• Ask us to restrict how we use your data in certain circumstances (right to restrict processing)
• Object to us using your data for certain purposes (right to object)
• Ask us to provide your data in a portable format (right to data portability)
• Withdraw consent at any time, where we rely on consent to process your data

To exercise any of these rights, please contact us using the details in Section 13. If you're not satisfied with how we've handled your data, you also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

9. Cookies

Our website may use cookies or similar technologies to help it function properly and to understand how visitors use the site. We may also use analytics tools (e.g. Google Analytics) or marketing pixels (e.g. Facebook Pixel) to do this.

10. Keeping Your Data Secure

We take reasonable technical and organisational steps to protect your personal data against unauthorised access, loss, misuse or alteration. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

11. Children's Privacy

Our website and services are intended for adults arranging cleaning services for their property or business. We do not knowingly collect personal data from children.

12. Changes to This Policy

We may update this privacy policy from time to time, for example to reflect changes in our services or in data protection law. Any changes will be posted on this page with an updated "last updated" date.

13. How to Contact Us

If you have any questions about this privacy policy or how we handle your personal data, please contact us:

Email: scott@prosupremeclean.co.uk
Phone: 07423 127814