Terms and Conditions

Last updated: 1 September 2026

These Terms and Conditions govern the agreement between Pro Supreme Clean ("the Company," "we," "us," or "our") and the client ("the Customer," "you," or "your") for the provision of exterior and interior cleaning services. By booking a service with us, you agree to accept and be bound by these terms.

1. General Service Provisions

Weather Policy: We operate in most weather conditions, including light to moderate rain. Cleanings will only be postponed in extreme weather conditions (such as heavy downpours, high winds, or freezing temperatures) where operator safety is compromised.

Access Requirements: The Customer must provide unobstructed access to all areas of the property requiring service on the scheduled day. This includes unlocking gates, clearing vehicles, and removing obstructions. If access is restricted, we reserve the right to charge the full service fee.

Safety Rules: Children and pets must remain indoors for the duration of any exterior work. We do not climb onto roofs or scale unstable fences unless specialised safety rigging is explicitly written into the contract.

Water & Power Source: Some advanced services require access to a working outdoor tap or an electrical socket. This will be confirmed during your booking.

2. Service-Specific Disclaimers

Residential & Commercial Window Cleaning

Cleaning Methods: We use a purified water-fed pole system. Windows are left wet and will dry naturally to a spot-free finish.

Standard Inclusions: A standard window clean includes the glass, frames, sills, and external doors.

Exclusions: Standard cleanings do not cover construction debris, paint splatters, varnish, heavy cement, mortar, or silicone residue. These require a separate specialised quotation.

Interior Cleans: For internal window cleaning, window sills must be cleared of ornaments, blinds must be drawn up, and bulky curtains removed before arrival.

Gutter Clearing, Fascias & Soffits

Gutter Clearance: This service covers the internal removal of moss, leaves, silt, and debris to restore water flow. It does not include repairing leaks, correcting poor pipe angles, or fixing structural brackets unless explicitly quoted.

Fascia & Soffit Washing: This refers to cosmetic external washing. While it significantly improves appearance, permanent staining, chemical bleaching, UV discolouration, or deep-seated oxidation may not be fully reversible.

Roof Cleaning & Solar Panel Cleaning

Roof Cleaning: Moss removal, scraping, and chemical treatments are performed within safety limitations. We do not assume liability for broken or degraded tiles that break due to pre-existing structural weakness or natural frost damage.

Solar Panels: Panels are cleaned exclusively using pure water and soft brushes to preserve manufacturer warranties. We do not clean panels with visible glass fractures or electrical wiring defects.

Pressure Washing (Patios, Driveways, Hardstanding)

Pre-existing Defects: High-pressure washing can occasionally dislodge pre-damaged, loose, or degraded pointing, mortar, and jointing sand. We accept no liability for the displacement of unstable materials.

Drainage Requirement: The Customer must ensure that adequate drainage is functioning on the property to handle water runoff.

Conservatory Roof Cleaning

Structural Soundness: Conservatory roofs are treated as separate specialised jobs. The customer must flag any known leaks or brittle uPVC components before work begins.

New Build & Handover Cleans

Post-Construction Cleaning: This specialised service focuses on removing plaster, paint, render, tape, and window stickers. It requires an on-site evaluation and a dedicated, distinct contract from our regular maintenance plans.

3. Commercial Services & Contracts

Site Rules: For all commercial properties, site-specific Risk Assessments and Method Statements (RAMS) will be provided upon request prior to starting work.

Permits: The commercial client is responsible for securing any necessary local authority permits, such as parking or pavement closures, unless negotiated otherwise.

4. Payments, Minimum Commitments & Cancellations

Minimum Contract: Our regular residential window cleaning service requires a minimum commitment of three consecutive cleans. One-off cleanings are priced at a higher independent rate.

Cancellation Window: You must provide at least 48 hours' notice to cancel or reschedule a booking. Late cancellations or on-the-day turnaways where access is denied are subject to a charge of 100% of the quote value.

Payment Methods: We accept payments via Cash, Card, or Bank Transfer made out to Pro Supreme Clean.

Payment Terms:

• Residential: Payments must be settled within 7 days of job completion.
• Commercial: Invoices are issued on a Net 30 basis unless otherwise agreed upon in writing.

5. 48-Hour Quality Guarantee & Liabilities

Reporting Issues: If you are unhappy with any aspect of our clean, you must notify us within 48 hours. If the complaint is valid, we will return to re-clean the specific area free of charge. We do not offer refunds or credits without allowing a re-clean first.

Damage Liability: We carry comprehensive Public Liability Insurance. We are not liable for damage resulting from pre-existing structural flaws, rotted wood, loose brickwork, or brittle uPVC fixtures.

Governing Law: This agreement is governed by and construed in accordance with the laws of England and Wales.